CUSTOMERS Long and deep client relationships characterise Relay’s work. We get a buzz from seeing our work make a tangible and significant difference. We go the extra mile every day to ensure this happens. Our naturally collaborative approach means we deliver innovative and result-focused ways forward, with our clients. client endorsements featured client overviews STMicroelectronics have worked with Relay Consultants since 1995. During that period we have benefited from their rare mix of sound theoretical grounding, pragmatic approach to problem solving and a focus on achieving organisation improvement. technical leadership programme Nowhere have we seen more organisational improvement than in the work Relay did on technical leadership development. They helped us clarify our needs and develop a substantial programme to take our technical experts and turn them into technical leaders. We ran the first programme in 1996. Since then it has been by far the most requested programme we have ever deployed and is fully supported by our line management. Careful evaluation has shown sustained organisational improvement, strategic cultural change, and multi-million pound payback through increased productivity and time to market. a high performance culture Relay have also helped us make significant improvement in our performance management process and approach. Together we have succeeded in turning a rigid manager lead annual appraisal cycle into a dynamic employee-led series of 'one-to-ones'. In our fast-paced market environment, this means staff are now empowered to continually check that their objectives and performance meet organisational goals. By working with all levels of the organisation, Relay have helped us change from a culture of filling out forms to one where performance is actively managed. networks for you – e-learning In knowledge based organisations, great ideas often fail because the innovator is not connected. Successful knowledge-based companies have abandoned hierarchical management. This increases empowerment and productivity, but it can often leave people unsure about how they drive through change or gain acceptance of a new idea. Relay’s e-learning programme, NetWorks For You, has helped our staff understand how they can navigate through today's complex organisations. It has given them strategies and a tool kit to help them connect into the organisation and show them how to gain support for their ideas and innovations. This has delivered multi-million dollar innovations and resulted in the elimination of persistent, unresolved cross-organisational issues. HR Director R&D Group STMicroelectronics services provided: transformation consultancy via high performance and technical leadership programmes alignment workshops within integrated leadership programme integrated leadership development